Online - Hotel User Guide
Frequently Asked Questions

How do I set up Online bookings for my hotel?
Call Stephen Caple on 01202 567007 or email stephen.caple@latebreaks.com

How does the system support NO Group/Stag/Hen policies?
You can limit the number or rooms you allocate adding just 2 or 3 at a time for any given dates.

How does the system support Minimum Stay Policies?
You can build this into your set up requirements to ensure that bookings
can only be made for the minimum number of days or more.

How is payment taken?
On booking our commission is taken and the guest settles the balance on departure.

How many rooms do I have to allocate?
It is entirely up to you. You are in the best position to determine the amount and frequency
of rooms you can offer to online customers.

Can I take back rooms that I have allocated?
Yes, managing your allocation is simple and flexible.

Who gets confirmation?
An email is sent to the guest, the hotel and to us at the time of booking.

What happens when a guest doesn't show up?
Cancellation charges apply to the guest as per our terms and conditions, charges also apply
for (late) cancellations that are made on or within 3 days prior to arrival date.

What happens if a guest shows up unexpectedly?
Hotels receive email confirmation that the room has been sold online and each booking is double
checked by us to gain a reference number from the hotel. If a guest arrives unexpectedly with a
valid confirmation and we have a reference number for that booking, it is the hotels responsibility
to provide accommodation.

What happens if a booking is taken over the telephone for a room that has
already been sold on line?
Rooms allocated on line can be sold at any time; you are advised to remove them before
confirming a telephone booking. Should a double booking arise it is the hotels responsibility
to provide accommodation and the requested room should be given to the on line customer.

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